Graduate Operations Engineer

Permanent employee, Full-time · Reading, Hybrid

30,000 - 35,000 £ per year

Your mission

The Role

Our highly skilled Operations Engineers work through complex client issues and respond to a diverse range of tasks and issues.
The role includes client project work; including software upgrades, migrations and optimisation projects.
Operations Engineers will also write thorough and articulate articles in our internal knowledgebase, creating a clear guide to assist clients with future issues.

This is a diverse and fast-paced role that requires wide technical knowledge, the ability to problem solve and adopt new technical skills quickly

Your profile

Responsibilities and Duties:

Operations Delivery

Resolve complex technical issues for AC’s international customers on their use of our partner systems.
Responsible for prioritising and managing service requests and incidents.
Contributes to and improves our documentation through your ongoing experience with customers.
Uses technical competence and implementation experience to develop functional and technical solution skills.
Responsible for the delivery of stand-alone technical projects.
Proactively monitor client systems to prevent future incidents.
Participate in providing flexible cover to an international client base on a regular basis.

Customer Management

Being the client’s first point of contact advising them through situations and proposing clear and simple solutions to answer to their requests within the defined SLA.
Developing customer relationship and expectation management skills by independently working with customers.

Leadership

Helping Automation Consultants to continue to develop new talent by helping to mentor and assist new starters during the onboarding process.

Qualifications and Skills:

Essential	Nice to have
Experience using at least two of the following programming languages; Java, JavaScript, Python, C, C#, C++, SQL or Groovy	Experience of using or administering Atlassian software such as Jira and Confluence.
A relevant and strong degree within a STEM based subject, 2:1 minimum	Experience working with public Cloud solutions, such as AWS, Azure or GCP.
Strong interpersonal skills with the ability to manage multiple ongoing work priorities and deliver to strict deadlines	Experience administering windows and Linux based servers
The passion to learn new skills and procedures in order to be an effective member of the team	Experience using and managing application performance monitoring tools
Strong written and verbal communication skills with an understanding of customer management.	Experience in a customer facing service delivery role
	Previous experience working in a similar role or role with transferrable skill sets within the tech sector

Why us?

We know that here at Automation Consultants, our team members are the best in the industry. So, we do everything we can to take care of them. We offer ongoing training and professional development, tailored to the individual’s ambitions, as well as creating a team that learn from one another. We offer challenging projects within a supportive team and believe that your skills should always be growing.

Salary and Benefits: £30,000 - £35,000 Per Annum

33 days holiday (including bank holidays)
Private Healthcare
Dental insurance
Enhanced Maternity & Paternity plans.
Pension Scheme
Dedicated ongoing training plan and budget
Flexible working hours and environment
Access to the Electric Car Scheme
Automation Consultant’s Cycle to Work Scheme
Top Spec Machine and access to virtual test lab
Onsite gym, showers, yoga lessons and more.
Regular company-wide events, team social events, including Hackathons and competitions

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About us

Automation Consultants is a leading Agile and DevOps consultancy, dedicated to improving business performance through digital transformation and software automation, as well as selling our own software under our AppFox brand. We are specialists in Atlassian and AWS, delivering industry recognised automation solutions, software development and technical support. Our customers range from start-ups to global organisations.

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We are looking forward to hearing from you!

Thank you for your interest Automation Consultants. Please fill out the following short form. Should you have difficulties with this application process, please send an email to recruitment@automation-consultants.com